Shop Privacy Policy
PRIVACY POLICY
Your privacy is important to us. This Privacy Statement explains how Panasonic New Zealand, ("Panasonic", "we", "us", "our") will collect, use and disclose Personal Information that we obtain through this Panasonic website ("Website"). It also sets out your rights to access and correct personal information held about you.
"Personal Information" refers to all and any information relating to you (including, but not limited to your name, contact numbers, email address, mailing address, password and Internet Protocol address) obtained by us via your access to or use of the Website.
Your access and use of the Website (including providing of your Personal Information) constitutes your consent to the processing and transfer of your Personal Information in accordance with this Privacy Statement.
In order to serve you better, we may update this Privacy Statement from time to time. We encourage you to periodically review this Web page so as to be informed of any changes to this Privacy Statement. Your continued access and use of our Website following notification of any changes to this Privacy Statement constitutes your acceptance of those changes. If you do not agree with any aspect of any updated Privacy Statement, you must immediately cease use of our Website.
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1. Collection and Use
1.1 We may collect the following information when you access the Website:
(a) Anonymous web statistics collected as you browse the website; and
(b) Personal Information that we ask for or that you provide to us when you (i) register your product, (ii) sign up for product information, (iii) participate in direct marketing activities such as online promotion, surveys and lucky draws, (iv) submit a question or provide feedback or otherwise contact us or request information from us, and/or (v) carry out a transaction through the Website. This information includes your name, contact details, payment information, and any other information that you provide to us via our Website.
1.2 We may also collect personal information about you when you make that information available to us through engaging with us, such as when you make enquiries about our products or make a complaint.
We may also collect and process Personal Information from a third party who may lawfully pass to us information about you, including but not limited to our suppliers, agents as well as authorized dealers and resellers.
1.3 You agree we may use your Personal Information to:
(a) monitor use of, customize, measure and improve our services, content and advertising;
(b) provide products, services and customer support you purchase or request;
(c) allow you to participate in contests and surveys;
(d) send you marketing, service updates and promotional offers you request;
(e) prevent potentially prohibited or illegal activities and/or enforce our Terms and Conditions; and
(f) enable our carriers to deliver products you have purchased to you.
1.4 We shall not be liable for data input errors arising from your registration or submission of Personal Information.
1.5 Failure to provide necessary personal information when requested may result in certain services not being available to you.
Repairs, Warranties and Consumer Guarantees
If you purchase a Panasonic product from a retailer or reseller and return it for repair, warranty, or consumer guarantee services, we may receive personal information relating to the product, including information about the reported fault, repair status, and repair outcome, from retailers, resellers or authorised service centres. We use this information to manage repairs, support warranty or consumer guarantee processes, monitor product quality and safety, and improve our products and services.
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2. Cookies and Passive Tracking
2.1 A "cookie" is an element of data that can be sent to your browser. Your browser may then store it on your system based on the preferences you have set on your browser. Cookies gather information about your operating system including, but not limited to, browser type, and Internet Protocol address.
2.2 The Website occasionally uses cookies to enhance the information and services provided, and to make navigating the Website more convenient. The Website does not use cookies to obtain information that would allow it to identify you except in cases where you have agreed to provide such information beforehand.
2.3 You have the option to configure your internet browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Further, you have the option to block all cookies. Please note, however, that if you refuse or otherwise block cookies you may not be able to use all of the functionality available on the Website.
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3. Access, Correction and Withdrawal of Consent
3.1 We provide individuals with access to their Personal Information where you are entitled to access and review your Personal Information under the Privacy Act 2020.
3.2 If you wish to access, update or withdraw consent for the use of the Personal Information that you have submitted through the Website or otherwise have provided to us, or to make any inquiries about the use of such information, please contact us as described in Section 9. You will not usually have to pay a fee to access your personal information. However, we may charge a reasonable fee where permitted by law.
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4. International Transfers and Storage
4.1 There may be differences between New Zealand’s privacy laws and those of the overseas destination where your personal information (and other data we collect) is located. However, your personal information will only be provided by us to recipients outside New Zealand if we have reasonable grounds to believe that:
(a) the recipient is subject to New Zealand privacy laws;
(b) the recipient is subject to privacy laws in their country that offer similar protections to those under New Zealand privacy laws;
(c) the recipient agrees contractually to protect the information in a way that provides similar protections to those under New Zealand privacy laws; or
(d) we have your permission.
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5. Security and Safeguards
5.1 We will use commercially reasonable endeavours to place appropriate security safeguards to protect your Personal Information against unauthorized access, use, modification, disclosure or accidental loss.
5.2 Our employees are aware of the importance of maintaining confidentiality of the Personal Information collected.
5.3 We recommend you take every precaution in protecting your Personal Information when you are on the Internet. While we strive to protect your Personal Information, we are unable to give an absolute assurance for the security of the information you transmit over the Internet.
5.4 Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
5.5 All credit card information is managed by our payment partner Windcave. We do not retain or save your credit card or payment details.
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6. Disclosure and Retention
6.1 We may provide or transfer your Personal Information (name, mobile number and address) to our carriers (including, for example, Flyways, Courier Post and Sonic Couriers) for the purpose of delivering products that you have purchased, but will not share or disclose your personal information to any other third parties without your permission unless:
(a) required to do so in compliance with any law, regulation or court order;
(b) upon the request of a government, regulatory or law enforcement agency;
(c) for the investigation and help to prevent security threats, fraud or other malicious activity;
(d) to enforce/protect the rights and properties of Panasonic;
(e) we believe in good faith that this is needed to protect the rights; or personal safety of Panasonic employees, you, or of third parties; or
(f) we are selling, assigning or transferring any of our assets or business
6.2 We do not keep personal information for longer than is necessary for those purposes for which they are collected.
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7. Protection of Minors
7.1 If you are under the age of 18 years, please do not submit any Personal Information without the consent from your parent(s) or legal guardian.
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8. Third Party Websites and Social Media Sites
8.1 The Website may contain links to other websites hosted by third parties whose privacy practices may differ from us. We do not endorse or make any representations about these third party websites and will not be responsible for the privacy practices or the content of these sites, even if they appear as part of the Website. The Personal Information you choose to provide to or that is collected by these third parties is not covered by this Privacy Statement. If you link to or otherwise visit any these third party websites, please review their respective privacy policies.
8.2 The Website may provide social media features that enable you to share information with your social networks and to interact with us on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. Please review the privacy policies and settings on the social media sites with which you interact so as to ensure that you understand the information that could be shared by those sites.
8.3 We expressly disclaim to the maximum extent permissible at law any liability for the security or privacy practices included on or operated by the operators of third party websites and social media sites.
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9. Contact Information
9.1 If you need assistance accessing or updating your Personal Information we have collected or if you have any questions relating to this Privacy Statement, please contact our Customer Service Officer in one of the following ways:
Email address: [email protected]
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10. General
10.1 This Privacy Statement provides a general statement on the ways in which we aim to protect and use your Personal Information. You may however, in connection with any specific products or services offered by us or a member of the Panasonic group, be provided with privacy policies or statements that supplement this Privacy Statement.